Frequently Asked Questions (FAQ)
Last updated: 7 November 2026
1. What is AERIEN MEDIA?
AERIEN MEDIA is a digital marketing agency operating as a proprietorship owned by Abhinav Valiyaveetil. We work with businesses and clients in India and internationally.
2. What services do you provide?
We provide digital marketing and related services. The exact services available for a particular client will depend on their requirements and the scope agreed in the project proposal.
Please contact us to discuss your business objectives and requirements.
3. Do you have fixed service prices?
No. Our services are customised, so we do not use one universal price list for every client.
Fees depend on factors such as the client’s location, project scope, duration, platforms involved and agreed deliverables.
4. How can I receive a quotation?
You can contact us at contact@aerienmedia.com or +91 91210 75804.
Share your business details, requirements and expected outcomes. We will review the information and communicate a suitable proposal or quotation.
5. Do you work with international clients?
Yes. AERIEN MEDIA works with clients in India and internationally. Payment arrangements, currency and applicable taxes will be communicated as part of the relevant quotation or invoice.
6. How do I make a payment?
Once the scope and fees have been agreed, we will provide the applicable invoice or payment instructions. Available payment methods may depend on the client’s location and the payment arrangements for the project.
7. When does work begin?
Work begins after the project terms have been accepted and any required initial payment has been received. The expected start date and delivery schedule will be communicated during project confirmation.
8. How are project timelines decided?
Timelines depend on the scope of work, project requirements, approvals and the availability of required materials and access. The expected schedule will be discussed and agreed for each engagement.
9. Can I request changes after a project starts?
You can discuss changes with us. Requests outside the original agreed scope may require a revised quotation, additional fees or an updated delivery schedule.
10. What is your refund policy?
Refund requests are reviewed according to our Refund & Cancellation Policy and the terms agreed for the project. Work already completed and non-recoverable third-party costs may be considered when assessing a request.
11. Do you guarantee marketing results?
Marketing results depend on many factors, including competition, market conditions, budgets, audience behaviour and third-party platform decisions. We do not guarantee specific sales, leads, revenue, rankings or advertising performance unless expressly agreed in writing.
12. How can I contact AERIEN MEDIA?
You can reach us through:
Email: contact@aerienmedia.com
Phone: +91 91210 75804
Website: https://www.aerienmedia.com
Corporate office:
Regus Business Center, Level 3, VM Towers, Above Joyalukkas, Suchitra Road, Green Park, Kompally, Hyderabad, Telangana – 500067, India.
Registered office:
Block C, Flat No. 212, Shanta Sriram Satellite Township, Pet Basheerabad, Hyderabad, Jeedimetla, Ranga Reddy, Telangana – 500055, India.