Service Delivery Policy
Last updated: 7 November 2026
1. About our services
AERIEN MEDIA provides digital marketing and related services to businesses and clients in India and internationally.
Our services are customised according to each client’s objectives, requirements, target market, budget and agreed deliverables.
2. Project confirmation
Before starting a project, AERIEN MEDIA will communicate the relevant scope, deliverables, fees and payment terms through a proposal, quotation, invoice or other written confirmation.
Work will begin after the client has accepted the agreed terms and completed any required initial payment.
3. Delivery timelines
Project timelines depend on the type and scope of services, the volume of work, required approvals and the availability of client materials.
The expected start date, milestones and delivery schedule will be communicated as part of the project proposal or subsequent written communication.
Timelines may change if there are delays in receiving information, materials, access or approvals from the client, or because of circumstances outside our reasonable control.
4. Client cooperation
To help us deliver services effectively, clients may need to provide:
Accurate business and project information.
Brand assets, images, videos and other required materials.
Access to relevant advertising or social media accounts.
Timely feedback and approvals.
Any permissions or licences needed for supplied materials.
Clients are responsible for ensuring that materials and instructions supplied to us are lawful and authorised for use.
5. Reviews and approvals
Where a project includes drafts, campaign materials or other items requiring approval, the client should review them and provide feedback within the timeframe agreed for the project.
Changes requested after approval or outside the agreed scope may affect delivery timelines and may involve additional fees.
6. Digital and electronic delivery
Depending on the service, deliverables may be provided electronically through email, shared files, online platforms, reports, account updates or other agreed digital channels.
No physical shipment is involved unless it is specifically included in a separate written agreement.
7. Third-party platforms
Some services depend on third-party platforms, advertising networks, software or external providers.
AERIEN MEDIA does not control their availability, approval processes, algorithms, policies, technical performance or service interruptions. Such factors may affect campaign delivery or results.
8. Completion of services
A service or project will be considered delivered in accordance with the scope and milestones agreed in the relevant proposal or written confirmation.
If a client believes an agreed deliverable is missing or materially differs from the approved scope, the client should contact us with the relevant details so that we can review the matter.
9. Contact
For questions about project timelines, deliverables or service delivery, contact:
AERIEN MEDIA
Email: contact@aerienmedia.com
Phone: +91 91210 75804
Website: https://www.aerienmedia.com
Registered office:
Block C, Flat No. 212, Shanta Sriram Satellite Township, Pet Basheerabad, Hyderabad, Jeedimetla, Ranga Reddy, Telangana – 500055, India.