Refund & Cancellation Policy
Last updated: 7 November 2026
1. Overview
AERIEN MEDIA provides customised digital marketing and related services. Each engagement may differ in scope, duration, deliverables and pricing.
This policy explains how cancellation and refund requests are handled. Any project-specific refund or cancellation terms agreed in writing will also apply, subject to applicable law.
2. Before a project begins
If a client requests cancellation before work has started, the request will be reviewed against the agreed proposal, payment terms and any costs already incurred.
Where no work has begun and no non-recoverable costs have been incurred, a refund may be considered, subject to the agreed terms and applicable law.
3. After work has started
If a cancellation request is made after work has started, the amount eligible for refund, if any, will be assessed by considering:
Work completed up to the cancellation date.
Deliverables already provided.
Resources or services committed to the project.
Third-party costs or expenses already incurred.
The payment and cancellation terms agreed for the engagement.
Any refund decision will be communicated to the client.
4. Non-refundable costs
Third-party charges, platform fees, advertising spend, subscriptions, licences or other costs already incurred on behalf of the client may not be refundable where those amounts cannot be recovered.
Such costs should be identified in the relevant proposal, invoice or project communication wherever applicable.
5. Cancellation by AERIEN MEDIA
If AERIEN MEDIA is unable to continue a project, we will communicate this to the client and discuss the appropriate next steps.
Where a refund is applicable, it will be assessed based on the services delivered, payments received, expenses incurred and the applicable agreement.
6. How to request a cancellation or refund
Please email contact@aerienmedia.com with:
Your name and business name.
Relevant invoice or payment reference.
The service or project concerned.
The reason for the request.
Any supporting information.
We may contact you for additional details before reviewing the request.
7. Refund processing
If a refund is approved, we will communicate the approved amount and the expected processing method.
Refunds will generally be made through the original payment method where supported. Actual credit timelines may depend on the bank, card issuer, payment provider or other financial institution.
8. Disputes and questions
If you have a concern about a payment, cancellation or refund decision, please contact us so that we can review the matter.
Nothing in this policy is intended to restrict rights available to consumers or clients under applicable law.
9. Contact information
AERIEN MEDIA
A proprietorship owned by Abhinav Valiyaveetil
Email: contact@aerienmedia.com
Phone: +91 91210 75804
Registered office:
Block C, Flat No. 212, Shanta Sriram Satellite Township, Pet Basheerabad, Hyderabad, Jeedimetla, Ranga Reddy, Telangana – 500055, India.