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Grievance Redressal Policy

Last updated: 7 November 2026

1. Our commitment

AERIEN MEDIA aims to provide professional service and clear communication to prospective and existing clients.

If you have a complaint, concern or grievance relating to our website, services, payments, communication or handling of personal information, you may contact us using the process below.

2. How to submit a grievance

Please email contact@aerienmedia.com with the subject line “Grievance – AERIEN MEDIA”.

To help us review your concern, please include:

  • Your full name and business name, if applicable.

  • Your contact details.

  • The relevant service, project or invoice reference, if applicable.

  • A clear description of the issue.

  • Any supporting documents or communication relevant to the matter.

  • The resolution you are seeking, if known.

Please do not include passwords or unnecessary sensitive personal information in your complaint.

3. Review process

Once we receive your grievance, we will review the information provided and may contact you if clarification or additional documents are required.

We will make reasonable efforts to investigate the concern, communicate our findings and explain any proposed resolution.

The time required to address a grievance may depend on its nature, complexity and whether information from third parties is required.

4. Grievance contact

Grievance contact: Abhinav Valiyaveetil, Proprietor
Business name: AERIEN MEDIA
Email: contact@aerienmedia.com
Phone: +91 91210 75804

Registered office:
Block C, Flat No. 212, Shanta Sriram Satellite Township, Pet Basheerabad, Hyderabad, Jeedimetla, Ranga Reddy, Telangana – 500055, India.

5. Privacy-related complaints

If your grievance concerns personal information or privacy, please identify it as a privacy complaint in your email. We will review it in accordance with our Privacy Policy and applicable law.

6. External remedies

This policy does not prevent you from approaching an appropriate regulator, consumer forum or other competent authority where you are legally entitled to do so.

7. Updates

We may update this policy when our business practices or applicable requirements change. The latest version will be published on our website.